Eleve Health (“Company,” “we,” “our,” or “us”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information when you participate in our SMS messaging programs.
When you opt-in to our SMS program, we collect: (a) mobile phone number and carrier information, (b) message content you send, (c) delivery status, timestamps, and response data, (d) device type and operating system details, (e) opt-in source and campaign attribution, and (f) geographic location data (if device-enabled).
We use your SMS information for legitimate business purposes: deliver requested wellness information and education, provide customer support, send appointment reminders/confirmations, deliver promotional offers (with express consent), improve services and analyze engagement, comply with legal obligations, and detect/prevent fraud or abuse.
We do not sell, rent, or commercialize your SMS information. Limited sharing: (a) service providers (Twilio) under contract, (b) legal requirements/court orders, (c) business protection/public safety, (d) business transfers (with notice), (e) your explicit consent, and (f) de-identified aggregate data.
Opt-out anytime by replying “STOP” or contacting us directly. We retain SMS data for up to 18 months from last interaction, unless longer retention required by law, legal proceedings, business purposes, or you request earlier deletion.
Security measures include: encryption (transit/rest), access controls, authentication, security audits, employee training, incident response, and vendor contracts. No method is 100% secure, but we promptly address security incidents.
Your Rights: opt-out (text STOP), access your data, correct inaccuracies, request deletion (subject to legal requirements), and data portability. Policy Updates: Material changes communicated via SMS, website, or direct notification. Continued participation indicates acceptance.
Message delivery not guaranteed and may be delayed due to carrier/technical issues. We are not responsible for carrier charges, fees,or overage charges. SMS content for informational purposes only, not medical advice. Service may be interrupted/discontinuedanytime. You are responsible for device compatibility and carrier requirements. We disclaim all warranties regarding SMS service.
Eleve Health Email: info@elevehealth.com Phone: 888 537-7087 Website: elevehealth.com Address: 1936_E. Deere Ave. Suite 120 Santa Ana, CA 92705
This privacy policy covers SMS messaging services and supplements our main privacy policy at elevehealth.com/privacy. For questions about this
SMS Privacy Policy, contact us using the information above.
